Troubleshooting with Aqua Soft

Here are some frequently asked questions:

Q: My water has a smell in it but only in the hot water and not in the cold?
A: This is very common, the problem is in your hot water heater. Inside hot water heaters is a long magnesium rod, an “anode” rod. This rod is in place to help protect the inside of your hot water heater. Hot water heaters are glass lined and the anode rod helps prevent corrosion where small cracks can form. The only problem is that when the anode rod breaks down it causes a rotten egg smell in the hot water heater. The only way to stop the smell is to pull out the anode rod. Pulling the anode rod can void out your hot water heater’s warranty but it is the only way
to stop the smell. After pulling the anode rod don’t replace it as it will only do the same thing.

Q: I was told that I need to start using Tan-X, what is it and why do I have to use it?
A: Tan-X is a natural citric acid that is added to salt in the salt tank. It is used to prevent getting build ups in your control valve. It is recommended for preventative measures.

Q: For health reasons I was told I should watch my sodium intake. Does my softener add salt to my water ?
A: The amount of salt that your water softener adds is about the amount of salt you would find in 1 slice of bread (this is if you drank your 8 glasses of water a day). We also do sell a potassium based non-salt that you can use in place of salt, it works the same in your unit.

Q: How often do I have to change the filters in my under the sink drinking water system?
A: Some systems shut down after so much water is used but regardless you should change the filters once a year. If you are a snow bird then it is recommend that you chance them when you get back into town. We sell the filters in our office and they can be easily changed. You can also call us and we will come out and change them for you for a service fee plus the cost of the filters. We do recommend that you clean out the housing with bleach.